At La Piazza degli Affari, product safety is important. This Policy explains safety information for pet supplies, assembly, use, recalls, and product safety communications.
1. General Product Safety
Customers should read and follow all product instructions, warnings, assembly guides, care instructions, and safety information provided with the product.
Pet supplies should be used only for their intended purpose and for the species, size, and age of pet indicated on the product page or label. Do not exceed stated weight or capacity limits. Do not modify, overload, or misuse pet supplies.
2. Assembly Safety
Some products may require assembly. Customers are responsible for following assembly instructions carefully.
Improper assembly may cause instability, product damage, personal injury, or property damage.
For pet feeding stands, raised feeding tables, and automatic pet feeders that require assembly or setup, follow the product instructions and check that all components are securely fitted before use.
3. Pet Product Fit and Stability
Pet feeding stands, raised feeding tables, bowls, and automatic pet feeders should be placed on a stable surface and set up according to the product instructions.
Metal clips, attachment rings, and hanging clips on pet products should be fastened or attached according to the product instructions and checked before use.
Choose collars, harnesses, and leashes suitable for your pet's size and check their fit and fastenings before use. Inspect pet toys, beds, mats, and feeding accessories for loose or damaged parts, and stop using damaged products. Do not allow children to climb, hang, or play on pet feeding stands or raised feeding tables.
4. Children and Household Safety
Customers should keep loose or detached metal clips, rings, bells, and other small components, packaging materials, plastic bags, and tools away from children and pets. Packaging materials should be disposed of safely after assembly.
5. Product Care
Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.
6. Product Recalls and Safety Notices
If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.
We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.
7. Reporting Safety Concerns
If you believe a product presents a safety risk, stop using the product and contact us immediately at info@lapiazzadegliaffari.it or +39 011 380 8308.
Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.
8. EU Product Safety Information
For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.
If you have questions about EU product safety information for a product, contact us at info@lapiazzadegliaffari.it.
Contact Us
Store Name: La Piazza degli Affari
Phone: +39 011 380 8308
E-mail: info@lapiazzadegliaffari.it
Address: Via Serrano 6/a, 10141 Turin Turin, Italy
Service Hours: Monday - Friday: 9:00 AM - 5:00 PM (CET)